Terms of service

Last updated: 3 November 2026

1. About us

This website is operated by Maggie Designs, a trading name of David Mayer, a sole trader based in the United Kingdom. You can contact us at info@maggiedesigns.co.uk. Our full contact details are in our contact information.

These terms apply to every order you place with us. Please read them, together with our shipping, refund and privacy policies, before ordering.

2. Your order

When you place an order you are offering to buy the product. We accept your order, and a contract is formed, when we send you an order confirmation email. We may decline an order, for example if a product or design can't be produced or if the content breaks section 4 below; if we do, we'll refund you in full.

3. Personalised products and previews

Our mugs are personalised and made to order. Before you buy you'll see a preview of your mug, and it's your responsibility to check it carefully, including names, spelling and the position of the design. We print what you approve.

Colours on screen can look slightly different from the printed mug, and the mug is curved, so the printed design may look a little different from a flat preview.

Custom portraits are created from your photo using AI image generation. Each painting is an artistic interpretation of your dog in our watercolour style, not an exact copy of your photo, and results vary from photo to photo. You choose whether to order after seeing the result.

4. Photos and text you provide

When you upload a photo or add text, you confirm that you own it or have permission to use it, and that it doesn't break anyone else's rights or any law. You give us permission to use it to create, print and deliver your order and to deal with any queries about it. We won't use your photo or design in our marketing without asking you first.

We may refuse or cancel, with a full refund, any order containing content that is offensive, unlawful, or that uses other people's trade marks, characters or artwork without permission.

5. Prices and payment

Prices are shown in pounds sterling, or in your local currency if you’re shopping from outside the UK, and include any taxes we’re required to charge. UK delivery is free; delivery charges for other countries are shown at checkout. Payment is taken when you place your order.

6. Delivery

Delivery times and charges are set out in our shipping policy. Delivery times are estimates, and we're not responsible for delays outside our reasonable control, but we'll always help if something goes wrong.

7. Cancellations, returns and faulty items

Because our products are personalised, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply. You can still change or cancel your order before it goes into production, as explained in our refund policy. If your mug is faulty, damaged or not as described, you have rights under the Consumer Rights Act 2015 and we'll replace it or refund you.

8. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that, up to the price you paid for your order. We're not responsible for losses that were not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights.

9. Our designs

Our artwork, backgrounds, illustrations and website content belong to Maggie Designs. Your mug is for your own personal use; please don't copy or resell our designs.

10. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on the website when you placed it.

11. Law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.